At Vefreedom, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help with a straightforward and hassle-free return process.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
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Your item must be in the original packaging, unused, and in the same condition that you received it.
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Returns must be initiated within 14 days of the delivery date.
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A valid proof of purchase or order number is required.
Please note: Returns that do not meet these conditions may be refused or subject to a restocking fee.
2. How to Start a Return
To initiate a return, please contact our support team at:
📧 [email protected]
Please include:
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Your full name
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Order number
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Reason for the return
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Photos of the product (if applicable)
We will respond within 1–2 business days with instructions on how to proceed.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–7 business days.
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Shipping costs are non-refundable unless the return is due to a product defect or fulfillment error.
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In cases of damage or defect, please contact us immediately for resolution.
4. Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange a product, email us at [email protected] with your order details and a photo or description of the issue.
5. Non-Returnable Items
The following items are not eligible for return:
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Products returned after 14 days of delivery
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Used or modified items
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Accessories sold separately (unless defective)
6. Cancellations
Orders can be canceled before they are shipped. If your order has already been dispatched, you will need to follow the return process after delivery.
Questions?
If you have any questions about your order, return status, or refund, don’t hesitate to reach out to our support team:
📧 [email protected]
We’re always here to help.