Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed and shipped within 24 business hours. Delivery times vary depending on your location but generally range between 3–7 business days within the U.S. You’ll receive a tracking number once your order ships.
Click on the account icon at the top of our website and select “Create Account.” Fill in your details and follow the prompts. Once registered, you can track orders, manage your shipping address, and view your purchase history.
If your order hasn’t shipped yet, contact us immediately at [email protected] with your updated shipping information. Once an order is shipped, we cannot modify the address.
Once your order ships, you’ll receive a confirmation email with a tracking number. Click the link in the email or log in to your Vefreedom account to track your order status anytime.
No, we do not store your credit card information. All payments are processed securely through our trusted third-party payment providers.
Sales tax is charged where required by law and is automatically calculated at checkout based on your shipping address.
Currently, we primarily ship within the United States. For international orders or inquiries, please contact us at [email protected].
Most orders are shipped in a single package. However, if items are large or shipped from different warehouses, you may receive multiple packages. You’ll receive tracking details for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 14 days of delivery if the item is unused, in original packaging, and in sellable condition. Please refer to our full Refund and Returns Policy or email [email protected] to initiate a return.
We’re sorry about that! Please email us at [email protected] with your order number and a photo of the incorrect item, and we’ll make it right as soon as possible.
If your order was damaged in transit, please contact us immediately at [email protected] with your order number and photos of the damage. We’ll help arrange a replacement or refund.
Once your return is authorized, we’ll provide you with the return shipping address and instructions. Do not send any returns without prior authorization from our support team.
For any questions or concerns, reach out to our customer support team via email at [email protected]. We typically respond within 1–2 business days.
Contact us immediately at [email protected] with your correct address. If your order hasn’t shipped yet, we’ll update it. If it has shipped, we’ll work with the carrier, but we cannot guarantee a change once in transit.
If your order hasn’t been processed yet, you may request a cancellation or change by emailing us at [email protected]. Once an order has shipped, it can no longer be modified or canceled.
At this time, we do not offer pre-orders for out-of-stock items. Please sign up for restock notifications on the product page or contact us for estimated availability.